Isn't it tempting…  Taking on that extra job for a little extra revenue or trimming back on capacity that is sometimes idle… 100% capacity utilization may “seem” like the perfect balancing act between demand and capacity but it comes with some typically underappreciated, often devastating consequ...

One of the most inspiring aspects of working in business operations is to be able to see progress. However efficient and productive the system is today, it can always be better, and there will always be new problems but it's only when we compare it to what it “used” to look like that we can appre...